Client care
Every order is wrapped by hand and dispatched from the atelier. Delivery is complimentary across India.
Last updated 3 November 2026
Orders are prepared and dispatched within 2–4 business days. Delivery usually follows within 3–6 business days, depending on the destination. You will receive a dispatch update using the email or mobile number provided at checkout.
We currently deliver within India only. For an international enquiry, please contact client care before ordering; international shipping and payment are not yet available online.
Cash on Delivery is available on all domestic orders. Please keep the exact amount ready when the courier arrives; delivery partners may not carry change.
If a delivery attempt is unsuccessful, the courier will contact you to arrange another attempt. Repeated failed attempts may require the order to be sent back to the atelier.
Tracking details are shared once the parcel leaves the atelier. If you have not received an update within five business days of placing your order, write to us with your order number.
Pieces are folded in unbleached tissue, placed in a cotton dust bag and sent in a recyclable outer box. Gift orders are tied by hand; add a gift note in the delivery notes at checkout.
Still have a question? Contact client care or write to care@vivacepashmina.com.
All client care