Exchanges

Exchanges are accepted within 7–10 days of delivery. Pieces must be unused, unwashed, free of perfume or makeup, and sent back with the original tissue, dust bag and order note.

For hygiene and fibre-care reasons, pieces that have been worn, altered, washed or damaged after delivery cannot be accepted.

Write to care@vivacepashmina.com with your order number and the piece you wish to exchange. We will confirm eligibility and arrange collection where available.

Collection is complimentary for damaged or incorrect pieces. For a change of choice, a collection charge may apply; we will confirm this before arranging pickup.

We are happy to exchange a piece for another colour, size or piece, subject to availability. Contact us before sending the original piece so we can hold your preferred option.