Questions, answered.

Choose a piece, select its colour and size, add it to your bag and continue to checkout. We ask for your delivery details, then confirm the order by Cash on Delivery.

Cash on Delivery is the only payment method currently available online. Card, UPI and net-banking are not enabled. We never ask for card details, UPI PINs or one-time passwords by email or message.

Write to client care as soon as possible with your order number. We will help before dispatch; once a parcel has left the atelier, changes may not be possible. Unused pieces can still be exchanged under our exchange policy.

Use the Find an order page with your order number and the email used at checkout. Both are required; a wrong pair does not reveal any order details.

We currently deliver within India only. For an international enquiry, please contact client care before ordering; international delivery is not yet available online.

Orders are prepared and dispatched within 2–4 business days. Delivery usually follows within 3–6 business days, depending on the destination. Timings are indicative rather than guaranteed.

Yes. Delivery across India is complimentary. The total shown at checkout includes applicable taxes and the delivery charge.

Tracking details are shared by email or phone once the parcel leaves the atelier. If you have not received an update within five business days, write to us with your order number.

Our pieces are made from fine pashmina fibre, chosen for its softness, warmth and lightness. Each product page states the composition and exact dimensions of the piece.

Dry clean only, with a specialist experienced in cashmere and fine wool. Fold rather than hang, allow the piece to rest between wears and store it in the cotton bag provided. Read our full pashmina care guide for details.

Natural fibre carries subtle variation in tone, texture and dimension. Product photography is representative and screens vary, so a small difference is part of the cloth rather than a flaw.

Wraps are wide enough to fold or open across the shoulders, stoles are narrower and longer, and scarves are compact everyday lengths. Product pages list exact measurements, or write to us for advice before ordering.

Every order is folded in unbleached tissue, placed in a cotton dust bag and tied by hand. Add a gift note in the delivery notes at checkout.

Unused pieces may be exchanged within 7–10 days of delivery, in their original wrap with the dust bag and order note. Pieces that have been worn, washed, altered or damaged cannot be accepted.

Write to care@vivacepashmina.com with your order number and the piece you wish to exchange. We will confirm eligibility and arrange collection where available.

Yes, exchanges are subject to availability. Contact us before sending the original piece so we can hold your preferred colour, size or piece.